Inacquaveritas is a registered trademark of Surpresa Inesquecível, Lda and is committed to ensuring a quality service to all customers and visitors to the site, as well as to all aspects relating to privacy. All personal information relating to customers, members or visitors to the site is treated in accordance with the General Data Protection Regulation.
Whether you are a new user or a long-time user, please read our privacy policy and if you have any questions, please do not hesitate to contact us.
Use of the website implies acceptance of this Privacy Policy.
COOKIES
When you visit our site, a small text file (Cookie) is created and saved on your computer's disc. By recognising you, this file will allow you to access the site more easily and quickly, and to personalise your online experience. We also identify technical information from your computer when you visit the pages of our site, such as your IP (Internet Protocol), operating system and browser type. We use this information to improve the quality of your visit to our site, and will not disclose it to third parties outside Surpresa Inesquecível, Lda. Most browsers automatically accept these files (Cookies), but you can delete them or automatically block them. You can find out how to make these settings in the "Help" menu of your browser. However, if you do not allow the use of cookies, there may be some features that you will not be able to use.
PROTECTION OF PERSONAL DATA HOW AND FOR WHAT PURPOSES ARE YOUR PERSONAL DATA USED?
Surpresa Inesquecível, Lda uses the information collected to facilitate booking and invoicing processes, customer management, for historical and statistical purposes, legal obligations, control of service quality and for future contacts. We use the information collected to tailor our products and services to our customers, to send information, promotions and prizes by e-mail, SMS or telephone call. We therefore suggest that you provide an e-mail address suitable for receiving this type of communication. These communications relate to our products or the products of partners with whom we have an agreement and do not constitute a legal or contractual obligation and there are no consequences for those who do not provide them.
The subsequent withdrawal of consent does not jeopardise the lawfulness of the processing carried out on the basis of this consent.
WHO IS RESPONSIBLE FOR THE INFORMATION?
Surpresa Inesquecível, Lda is responsible for the data collected and processed by computer. In order to guarantee the security of your data, we treat the information you provide in an absolutely confidential manner in accordance with our internal security and confidentiality policies and procedures, and we do not share personal data with third parties for commercial purposes. There may be automated decisions, such as profiling, in order to better tailor our offer to the needs of our customers and to allow subscribing customers to receive specific promotions and benefits. Surpresa Inesquecível, Lda may use third parties to send e-mails and SMS.
The data subject can lodge a complaint with the supervisory authority - the National Data Protection Commission.
WHO CAN YOU CONTACT TO ACCESS, RECTIFY OR DELETE YOUR DATA?
Our customers and visitors have different privacy concerns and can at any time review, update and decide what kind of data they want to see stored. The Data Protection Officer can be contacted directly by e-mail at inacquaveritas@gmail.com or by post to Surpresa Inesquecível, Lda - Protecção de Dados, Rua do Imaginário 11, 7000-525 Évora, from whom you can request a copy of the data concerning you, withdraw consent, rectify, erase, restrict, port and oppose the processing of your data at any time.
HOW LONG IS THE DATA STORED FOR?
Personal data is kept until its intended purpose is exhausted. In the case of customer data, it will be deleted 2 years after the last interaction with our services, or as long as the customer benefits from an Inacquaveritas loyalty programme, if later, and if applicable. There may be legal provisions obliging us to keep personal data for a longer minimum period of time.
If you subscribe to our Newsletter on our website, you will receive information about our promotions and highlights by e-mail. If you don't want to receive any more newsletters, you can remove your address from our mailing list by clicking on the link at the bottom of each newsletter. If you are a registered customer, you can change your personal details at any time by simply entering your User Id and Password.
SECURITY
In order to guarantee the security of your data and maximum confidentiality, we treat the information you provide us with in an absolutely confidential manner, in accordance with our internal security and confidentiality policies and procedures. Whenever you are asked for credit card information, this communication is made via a secure line, when using browsers that allow it. We will also use a secure line on all pages where you are asked for personal information, which means that your information will be sent over the Internet in encrypted form. You can check that you are in secure mode when you see a padlock or key icon in the bottom right or bottom left corner of your screen.
INTELLECTUAL PROPERTY RIGHTS
All content on this site (texts, images and videos) is authorised for use and is protected by the Code of Copyright and Related Rights. This site may contain links to third-party sites that are not under the control of Surpresa Inesquecível, Lda. Our Privacy Policy does not apply to these sites and we recommend that you read the Privacy Policy on these sites.
VIDEO SURVEILLANCE SYSTEMS
Under the terms of Law no. 34/2013 of 16 May and Ordinance no. 273/2012 of 20 August, our hotel units can use closed-circuit television (CCTV) surveillance to protect visitors. Notices informing guests of the existence of these systems are clearly visible in the areas under surveillance.
