Inacquaveritas is a registered trademark of Surpresa Inesquecível, Lda and is committed to ensuring quality service to all customers and site visitors, as well as all aspects that relate to privacy. All personal information regarding customers, members or visitors to the site is treated in accordance with the General Data Protection Regulation.

Whether you are a new or long-time user we ask that you read our privacy policy and if you have any questions, please feel free to contact us.

Use of the site assumes acceptance of this Privacy Policy.


When you visit our site, a small text file (Cookie) is created and saved on your computer disk. This file, by recognizing you, will allow you to more easily and quickly access and personalize the page for your online experience. We also identify technical information from your computer when you visit our site pages, such as your IP (Internet Protocol), operating system, browser type. We use this information to improve the quality of your visit to our site, and will not disclose it to anyone outside of Surpresa Inesquecível, Lda. Most browsers automatically accept these files (Cookies), but you can delete them or set them to be automatically blocked. In the “Help” menu of your browser you will find how to make these settings. However, if you do not allow the use of cookies there may be some features that you will not be able to use.


Surpresa Inesquecível, Lda uses the information collected to facilitate the reservation and billing processes, customer management, for historical and statistical purposes, legal obligations, service quality control and for future contacts. We use the information collected to tailor our products and services to our customers, to send information, promotions and prizes via e-mail, SMS or phone call. We therefore suggest that you provide an e-mail address suitable for receiving this type of communication. These communications are about our products or products from partners with whom we have an agreement and do not constitute a legal or contractual obligation and there are no consequences for those who fail to provide them.

Subsequent withdrawal of consent does not compromise the legality of the processing carried out on the basis of this consent.


Surpresa Inesquecível, Lda is responsible for the data collected, which is processed by computer. The information may be used within your business group.To ensure the security of your data we treat the information you provide absolutely confidentially in accordance with our internal security and confidentiality policies and procedures, and we do not share personal data with third parties for commercial purposes. There may be automated decisions, such as profiling, in order to better tailor our offering to our customers’ needs and to allow opt-in customers to receive specific promotions and benefits. Surpresa Inesquecível, Lda may use third parties to send e-mails and SMS.

The data subject may lodge a complaint with the supervisory authority – the National Commission for Data Protection.


Our customers and visitors have different privacy concerns and can at any time review, update, and decide what kind of data they wish to have stored. The Data Protection Officer can be contacted directly at or by mail to Surpresa Inesquecível, Lda – Protecção de Dados, Rua do Imaginário 11, 7000-525 Évora to whom you may request at any time a copy of the data concerning you, the withdrawal of consent, rectification, erasure, limitation, portability and opposition to the processing of the same.


Personal data is kept until the purpose for which it is intended is exhausted. In the case of customer data, it will be deleted 2 years after the last interaction with our services, or as long as the customer benefits from an Inacquaveritas loyalty program, if later, and if applicable. There may be legal provisions requiring that personal data be kept for a longer minimum period of time.


If you subscribe to our site Newsletter, you will receive by e-mail information about our promotions and highlights. If you no longer wish to receive newsletters, you can remove your address from our mailing list by clicking on the link at the bottom of each newsletter. If you are a registered client you can modify your personal data at any time by entering your User Id and Password.


To ensure the security of your data and the utmost confidentiality, we treat the information you provide us with absolute confidentiality, in accordance with our internal security and confidentiality policies and procedures. Whenever you are asked for credit card information, this communication is done over a secure line, when using browsers that allow it. We will also use a secure line on all pages where you are asked for personal information, which means that your information will be sent over the Internet in encrypted form. You can verify that you are in secure mode when you see a padlock or key icon in the lower right corner or lower left corner of your monitor.


All content present on this site (text, images and videos) has its use authorized and is protected by the Code of Copyright and Related Rights. This site may contain links to third party sites that are not under the control of Surpresa Inesquecível, Lda. Our Privacy Policy does not apply to those sites, so we recommend that you read the Privacy Policy on those sites.


Under the terms of Law No. 34/2013 of May 16 and Ordinance No. 273/2012 of August 20, our hotel units can proceed, for the protection of visitors, with closed circuit television surveillance (CCTV). Notices informing of the existence of these systems are located in a clearly visible place in the areas under surveillance.